information

Frequently Asked Questions

MORE INFORMATION
 
1When and where does Railbird take place?
Railbird takes place August 10th & 11th 2019 at Keeneland in Lexington KY (4201 Versailles Rd, Lexington, KY 40510)
2Is this event family-friendly?
Yes! We are certainly family-friendly! Patrons of all ages are welcome to Railbird. Children 10 years old and younger will gain free admission, limiting two children per adult. Railbird will provide kid-friendly activities, making it the ultimate weekend for the whole family.
3What can I bring?
Check back soon for a more detailed breakdown of permitted and prohibited items.
4What should I leave at home?
Check back soon for a more detailed breakdown of permitted and prohibited items.
5Where is the lost and found located at the festival?
Check back soon for more details.
6Where can I find the official Railbird on-site safety policy?
The official on-site safety policy will be available soon.
7How does parking work for Railbird 2019?
On-site parking will be $20 + fees for the whole weekend if you purchase in advance during your ticket purchase process and $20 + fees per day if you wait to buy on-site at the festival.
8What times do the gates open each day?
Gate times will be revealed closer to the festival.
 

Tickets & Purchases

FREQUENTLY ASKED QUESTIONS
 
1Where are my tickets?
Can’t find your tickets? Don’t worry! Tickets will be delivered by Frontgate one month before the event date. Once you have placed an order through Front Gate Tickets, visit https://railbird.frontgatetickets.com/ and click “sign in” at the top of the page. Once signed in, you can check your order and adjust account information, such as the delivery method.
2Questions about an order already placed?
If you’ve already purchased tickets and need to change your shipping address, want to know the status of your order, look up your order history, or have a general question about your order, please contact our official ticket provider Front Gate Tickets or call 888-512-SHOW (7469).
3What is the difference between the different General Admission price levels?
There is no difference between the general admission price levels. It’s simply an incentive to purchase sooner rather than later. The earlier you buy, the more you save!
4What does VIP include?

All the access of General Admission plus…

  • VIP viewing areas at the main stage & second stage, with nearby air-conditioned VIP bars (+ discounted drinks at all VIP bars)
  • Access to an exclusive VIP lounge with air conditioning, lounge seating, a private bar, lawn games, and plenty of shade.
  • Air-conditioned restrooms
  • Fast-track entrance to the festival plus a parking pass included with your ticket.
  • Friday night opening reception at the Rickhouse (+ the exclusive option to purchase the full Keeneland Dinner package for that night - details here)
  • Happy Hour Saturday & Sunday with passed appetizers from Keeneland’s executive chef Marc Therrien
5Is there a layaway plan option?
Yes! On the checkout page, you have the option to purchase your full order at that time or you can purchase using a “layaway plan.” Layaway plan is available for all orders including at least (1) weekend pass. Purchaser must agree to the Layaway Plan Terms & Conditions, including a default policy. Can I finish paying off my layaway plan early? Yes! details here.
6Is it okay to buy from a third-party?

Only wristbands purchased through the Railbird ticket website (Front Gate Tickets) are guaranteed to be authentic. If you want 100% confidence in your ticket purchase, you should only purchase your tickets through the link on our tickets page.


Please be aware:
  • We are not responsible for any counterfeit weekend passes.
  • For your own protection, please do not purchase weekend passes from any source other than railbirdfest.com or your most trusted friends and family.
  • Removing a wristband automatically voids it (unless by accident or for safety reasons, in which case you need to get a replacement wristband from a customer service booth at the festival – this will require you to prove your purchase information). Festival Security will check every wristband to assure it has not been removed or passed between multiple people.
7When will my wristbands be shipped?
Wristbands will ship 2-4 weeks prior to the festival. If you have not received your wristband(s) 72 hours prior to the start of the festival, please contact our ticket provider, Front Gate Tickets or call 888-512-SHOW (7469).
8Do you allow for re-entry?
Yes, we will allow re-entry.
 

The Venue

FREQUENTLY ASKED QUESTIONS
 
1What can I bring?
To make sure you have everything you’ll need while attending the festival, please feel free to bring the following items with you: Sun block Blankets, sheets, and towels Point-and-shoot cameras Small purses, totes, and drawstrings must be under 14″ x 11″ x 5″ and have no more than one pocket or opening Small hydration packs are allowed but must be emptied and have no more than two pockets in addition to the one holder for the bladder Empty water bottle (free, filtered water will be provided via Hydration Stations) 1 sealed bottle of water Selfie sticks are allowed, but must expand to no longer than 40″ in length and must be made of light material (light metal, rubber, plastic). All selfie sticks are subject to Railbird staff discretion and may or may not be allowed REMEMBER: All patrons and belongings are subject to search and prohibited items will be removed at the discretion of the front gate and security staff
2What should I leave at home?
We make every effort to provide an environment where all travelers can fully enjoy their time at Railbird. With that in mind, kindly leave these items at home: Weapons Large backpacks, purses, or any bag over 14″ x 11″ x 5″ in size and has more than one pocket or opening will not be allowed Food and drink Alcohol Illegal substances of any kind Umbrellas Coolers Lawn chairs or picnic baskets (This is for the safety of our patrons. Benches will be on site, and ADA seating will be available. Upon arrival, ADA patrons can request accommodations at the Info Booth on site) Lasers Glow sticks Stickers Inappropriate headdresses Silly string Confetti Glitter Spray paint Pets (Service dogs will be permitted) Glass containers and metal aerosol cans, including sunscreen in aerosol cans Scooters or personal motorized vehicles Detachable lens cameras Recording devices of any kind including professional recording equipment, GoPros, audio recording equipment, and video recording equipment No unauthorized vendors will be permitted No solicitations, handbills, sampling, give-aways, etc. Remote-controlled vehicles or aircrafts, including drones REMEMBER: All travelers and their belongings are subject to search and prohibited items will be removed at the discretion of the front gate staff. These items are subject to change at anytime and at the discretion of the front gate and security staff.
3How does parking work for Railbird 2019?
On-site parking will be $20 + fees for the whole weekend if you purchase in advance during your ticket purchase process and $20 + fees per day if you wait to buy on-site at the festival.
4What times do the gates open each day?
Gate times will be shared closer to the festival.
5Is this event family-friendly?
Yes! We are certainly family-friendly! Patrons of all ages are welcome to Railbird. Children 10 years old and younger will gain free admission, limiting two children per adult. Railbird will provide kid-friendly activities, making it the ultimate weekend for the whole family.
6Where is the lost and found located at the festival?
Lost and Found is located at the Info Booth.
7Where can I find the official Railbird on-site safety policy?
You can find the official Railbird On-site Safety Policy here.
 
 

Keeneland

THE VENUE

Located in the Horse Capital of the World, Keeneland is an internationally renowned racecourse, a National Historic Landmark, and a beautiful gathering place for the local community. Founded in 1936, Keeneland’s gorgeous park-like grounds are open to visitors year-round.



 
PLAN YOUR VISIT

Explore Lexington

THE HORSE CAPITAL OF THE WORLD

Plain and simple, this is an amazing city with endless experiences to explore. We’ve asked locals, visitors and Lexington enthusiasts to help us tell the story of our city by sharing what they love about exploring, eating, drinking, staying and playing here. Explore the link below for tips on enjoying the best that Lexington has to offer.


EXPLORE LEXINGTON

Book Hotels

GET COMFY IN LEXINGTON

We want you to have an amazing time at a reasonable price. Whether you’re looking for a simple stay or an extravagant weekend, explore our hotel partners for the best options in town.


BOOK HOTELS

Contact Us

MORE INFORMATION

General Inquiries

Email info(at)railbirdfest(dot)com.

Please note: We do not accept unsolicited music submissions at any point in the year, and those sent to this address will not receive a reply.


Sponsorship

Interested in becoming a Railbird Partner? Please contact sponsorship(at)railbirdfest(dot)com. For more information, download the program.


Food Vendors

Please complete and submit our food vendor appliction here.





Marketing & Advertising

Email marketing(at)railbirdfest(dot)com.

 

Our Partners