Information

Festival Dates & Hours

keyboard_arrow_down

Railbird Festival returns to the beautiful grounds of Keeneland on August 22-23, 2020. Gate times will be revealed closer to the festival.


Before entering the venue, you must show your festival wristband and go through a security search and scan your festival wristband.

Re-Entry

Yes, patrons with a WEEKEND PASS can leave and re-enter the venue at any time. However, if you plan on re-entering you will need to scan your wristband each time you exit and re-enter.

Tickets

keyboard_arrow_down

Available Ticket Types

To see what tickets are available, visit the tickets page.

The Buying Process

From our tickets page, the “buy now” links will take you to our ticketing site hosted by Front Gate Tickets. Front Gate handles all things associated directly with your purchase order including customer service for things like payment, order changes, wristband shipments, etc.

  • Create an Account: When you add a ticket to your cart, you will be prompted to create or sign into a Front Gate Tickets account. This is required and is the account you will need to log in to if you ever want to review or update your order. It’s a good idea to create a Front Gate Tickets account ahead of time if you are buying at a busy time and want to be able to move quickly.
  • Time Limit: Once you add a ticket to your cart, you will have a limited time to finish checkout. So be sure you know what you want before going in. This is done to make sure that everyone has a fair chance at the limited ticket volume and nobody can hold onto them indefinitely without purchasing them.
  • Layaway Plans: Near the end of the checkout process you will have the option of splitting your order into multiple payments. This can be done to any order and will split your ENTIRE order cost based on a percentage.

Contact Front Gate Tickets

If you need to contact our ticket service provider, Front Gate Tickets, call their friendly support team at 888-512-SHOW Monday – Saturday, 9 a.m. to 9 p.m. CST. undefined

Official Wristband Policy

  • Wristbands will be mailed in advance of the festival.
  • All sales are FINAL – no refunds and no exchanges.
  • Only wristbands purchased through Front Gate Tickets are valid. If you purchased from an unauthorized source and/or the ticket is counterfeit, you will not be allowed entry.
  • Wristbands MUST be worn securely on wrist and cannot be slipped on and off.
  • Tickets must be scanned upon exit at the gate in order to re-enter that same day.
  • Wristbands are NON-TRANSFERABLE, NON-EXCHANGEABLE and NON-REPLACEABLE.
  • Do NOT remove between days, stretch or tamper with your wristband in any way or you will not be allowed entry.
  • Subsequent and/or multiple presentations of a counterfeited wristband are VOID and will be seized by Festival security staff.
  • If your wristband is removed by Festival security/event staff for any reason, it WILL NOT be replaced.
  • All ticket holders must pass through security and are subject to bag inspection. Prohibited items will be confiscated by event staff.
  • The festival takes place rain or shine.
  • THERE ARE ABSOLUTELY NO EXCEPTIONS TO THIS WRISTBAND POLICY.

Lost or Stolen Wristbands

If your wristband has been lost or stolen, please contact our ticket provider, Front Gate Tickets or call 888-512-SHOW (7469) in advance of the festival.

Wristband Registration

Fans will need to activate their wristbands before heading to the festival to ensure a smooth process entering the gates. Wristband activation verifies the wristband authenticity. You can associate an emergency contact to your credential, as well as help expedite any issues you might have once at the fest. Activation link and directions will be available closer to the festival. Fans can securely link their wristband to a credit or debit card to pay with a tap of the wrist at food vendors, bars, and Festival merchandise tents. Fans can sign up for Cashless closer to the festival.

Layaway Plans

Layaway Plans may sound confusing, but they’re way easier than you think!

First, click on the link for the ticket type you wish to purchase (GA, GA Student, or VIP), then add it in your cart and head towards checkout. Then select “layaway plan” near the end of the checkout process. The only additional charge for using a layaway plan as opposed to buying in full is a fee of $10 (and this fee isn’t even per ticket, it’s per order – so buy in bulk to save.)

After your first payment is made, the follow-up payments will be drawn automatically from the same payment method on the specified due dates. If you would like to update your payment info afterwards, you can do so in your Front Gate Tickets account that you create when you purchase or reach out to Front Gate Tickets Support.

Layaway Plan schedule for passes purchased before March 13th

Payment 1: (Down payment) = $20.01
Payment 2: 19.70% of base price due March 20, 2020
Payment 3: 19.70% of base price due April 17, 2020
Payment 4: 19.70% of base price due May 15, 2020
Payment 5: 19.70% of base price due June 12, 2020
Final Payment: 19.70% of base price due July 3, 2020


Layaway Plan schedule for passes purchased before May 8th

Payment 1: (Down payment) = $20.01
Payment 2: 19.70% of base price due May 15, 2020
Payment 3: 19.70% of base price due June 5, 2020
Payment 4: 19.70% of base price due June 19, 2020
Final Payment: 19.70% of base price due July 3, 2020


Can I change my payment method or pay off my layaway plan early? Yes! When you buy a ticket you are required to create an online account with Front Gate Tickets (our official ticket provider). Simply go back to railbirdfest.frontgatetickets.com (where you buy the tickets in the first place) and click “sign in” at the top. From there you can manage your orders, change credit cards or shipping address on file, and even pay it all off early if you’d like.

Buying for Third Party Sellers

Only wristbands purchased through our official ticket website are guaranteed to be authentic, with properly coded and activated RFID technology. If you want 100% confidence in your ticket purchase, you should only purchase your tickets through the link on our tickets page, frontgatetickets.com or through a friend’s link in our OFFICIAL ambassador program powered by Verve. In the event of a festival cancellation, your tickets may only be refunded when purchased through our official site. Tickets from other websites or resellers cannot be verified by the festival. WE DO NOT WANT YOU TO GET SCAMMED!

PLEASE BE AWARE: We are not responsible for any counterfeit tickets, wristbands or car passes. In addition, any wristbands reported lost or stolen will have their RFID chip deactivated and will not be valid. For your own protection, please do not purchase wristbands from any source other than railbirdfest.com. Fake or deactivated wristbands may look like the real thing but they will be identified by our scanning system at the front gates. Those in possession of fake wristbands – or ones reported lost or stolen – will not be admitted to the festival and the wristband(s) will be confiscated.

Removing a wristband automatically voids it (unless by accident or for safety reasons, in which case you need to get a replacement wristband from a customer service booth at the festival – this will require you to prove your purchase information). Festival Security will check every wristband to assure it has not been removed or passed between multiple people.


Children at the Festival

Children 10 years-old and younger will be admitted free of charge with a ticket-holding adult. Limit 2 children per ticketed adult.

The VIP Experience

keyboard_arrow_down

Available Ticket Types

To see what tickets are available, visit the tickets page.

What's Included?

  • Access to an elevated VIP viewing deck overlooking the Limestone main stage, featuring grandstand seated drink service, designated bar, top-floor standing room, and prime stage viewing
  • (NEW to 2020) Access to up-front viewing at the Limestone and Elkhorn stages with assorted canned beverages available for purchase from cooler bar stations* (cash & RFID)
  • (NEW to 2020) Access to the VIP Village, featuring: Shade and seating in a private tent with misting fans, All-day complimentary hors d’oeuvres and tapas from local vendors, Complimentary spa services including massages and flower crowns, as well as hair styling stations by the Drybar, A designated merch pop-up store and VIP gift package pick-up location, Artisanal cocktail bar with drinks for purchase*, and a Water refill station
  • Invitation to the exclusive VIP Friday night opening reception at The Rickhouse, where guests will enjoy live music and the first-pick of Railbird Select Bourbon bottles
  • Access to an air-conditioned VIP Lounge, featuring lounge seating and a TV with live streamed performances of the Limestone main stage
  • Access to the VIP Lawn, featuring: Shade and seating in a private lounge with misting fans, A private bar and water refill station, and Air-conditioned, flushable restrooms
  • (NEW To 2020) VIP reserved parking near the festival grounds**
  • Express entrance lane into festival
  • Commemorative Railbird VIP gift package, including a leather journal, t-shirt, socks, felt pennant, tote bag, and more
  • Concierge services
  • Access to all the amenities of General Admission

*One parking pass per day included with each order
**Must be 21+ to consume alcohol


Have a question about the VIP experience?
Email concierge@railbirdfest.com

Premium Viewing

Get In On The Action With Up-close, Front-row Viewing

With VIP front-row viewing areas at both stages and an elevated viewing deck overlooking the Limestone main stage, you’ll be up-close and in the action all weekend long. The viewing areas, located directly in front of the stages, are stocked with coolers of cold-canned beverages available for purchase, so you don’t have to miss a beat!

The Rickhouse VIP Event

Get The First Pick of Railbird Select Bourbon Bottles

Compare VIP Perks & Access

The Rickhouse

keyboard_arrow_down

The Rickhouse

Railbird just wouldn’t be a Kentucky festival without Bourbon. The Rickhouse is home to a highly-curated Bourbon experience, with hand-selected barrels from Kentucky’s finest distilleries and immersive whiskey experiences, including Four Roses Single Barrel Barrel Strength, 1792 Full Proof, Blanton’s Single Barrel, Buffalo Trace, Elijah Craig Small Batch, Old Pepper Distillery Single Barrel Rye, Old Carter Straight Bourbon Whiskey, Old Forester Single Barrel Barrel Strength, and Pinhook True Single Barrel Barrel Strength. Bourbon Barrel selections will be chosen in collaboration with co-owners Justin Sloan and Justin Thompson of Lexington’s treasured Justins’ House of Bourbon, a well-known stomping grounds for bourbon beginners, lovers, and collectors.

Did you know? VIP patrons are invited to an opening reception at The Rickhouse Friday evening, where they will get the first-pick of the Railbird Select Bourbon bottles.

Sip & Savor

keyboard_arrow_down

Sip & Savor Demonstrations Schedule Coming Soon

Come for the music, stay for the food with Railbird’s Sip & Savor, located in the air-conditioned Keene Barn. During Sip & Savor demonstrations, patrons will enjoy intimate, up-close-and-personal culinary experiences with world-renowned chefs in a studio kitchen setting. Samples of the chefs’ creations will be passed around to taste.

In addition to world-class dining, Sip & Savor will feature a specialty Gin and Tonic area with craft cocktails and mixology demonstrations presented by Castle and Key Distillery and Jack Rudy Cocktail Company. (Must be 21+ to consume alcohol)

Culinary demonstrations are free and open to all ticket types.

Allowed & Prohibited

keyboard_arrow_down

Guests and their belongings are subject to search upon entry or re-entry. You can help keep the lines moving quickly by leaving large bags at home.

The following items are ALLOWED:

  • YES Sun block (no aerisol cans)
  • YES Blankets, sheets, and towels
  • YES Point-and-shoot cameras
  • YES Small purses, totes, and drawstrings must be under 14″ x 11″ x 5″ and have no more than one pocket or opening
  • YES Small hydration packs are allowed but must be emptied and have no more than two pockets in addition to the one holder for the bladder
  • YES Strollers
  • YES Rain jackets and ponchos
  • YES Empty water bottle
  • YES Selfie sticks are allowed, but must expand to no longer than 40″ in length and must be made of light material (light metal, rubber, plastic). All selfie sticks are subject to Railbird staff discretion and may or may not be allowed

Prescription Medicine Requirements:

  • Anyone needing prescription medicine at the festival must present the pharmacy-labeled container which states the prescription, dosage, and patient name to our medical staff at each entrance gate. Patrons are only allowed a sufficient supply of the prescribed medication for that day.
  • Medicines needing to be inhaled or smoked are prohibited unless in a prescribed inhaler.
  • Over the counter medications are allowed in a sufficient supply for the day. Bottle contents will be verified by medical personnel at the entry gates.

The following items are PROHIBITED:

  • NO Weapons
  • NO Large backpacks, purses, or any bag over 14″ x 11″ x 5″ in size and has more than one pocket or opening will not be allowed
  • NO Food and drink
  • NO Alcohol
  • NO Illegal substances of any kind
  • NO Umbrellas
  • NO Coolers
  • NO Lawn chairs or picnic baskets (This is for the safety of our patrons. Benches will be on site, and ADA seating will be available. Upon arrival, ADA patrons can request accommodations at the Info Booth on site)
  • NO Lasers
  • NO Glow sticks
  • NO Stickers
  • NO Inappropriate headdresses
  • NO Silly string
  • NO Confetti
  • NO Glitter
  • NO Spray paint
  • NO Pets (Service dogs will be permitted)
  • NO Glass containers and metal aerosol cans, including sunscreen in aerosol cans
  • NO Scooters or personal motorized vehicles
  • NO Detachable lens cameras
  • NO Recording devices of any kind including professional recording equipment, GoPros, audio recording equipment, and video recording equipment
  • NO Remote-controlled vehicles or aircrafts, including drones
  • NO unauthorized vendors will be permitted
  • NO solicitations, handbills, sampling, give-aways, etc.

REMEMBER: All patrons and belongings are subject to search and prohibited items will be removed at the discretion of the front gate and security staff

Bag Policy

All small purses, totes, and drawstrings must be under 14″ x 11″ x 5″ and have no more than one pocket or opening. Small hydration packs are allowed but must be emptied and have no more than two pockets in addition to the one holder for the bladder.

Strollers

Strollers are allowed. However, wagons will not be allowed on the festival grounds.

Blankets

Blankets are allowed into Railbird Festival. However, blankets, crazy creek chairs, and inflatable air loungers are NOT to be used inside the VIP viewing areas. These areas are standing room only. When spreading blankets in permitted areas, please be courteous of fellow patrons.

Smoking

Smoking (including e-cigarettes) on festival grounds will only be permitted at the designated smoking area. Location will be revealed closer to the festival.

Re-entry

Yes, patrons with a WEEKEND PASS can leave and re-enter the venue at any time. However, if you plan on re-entering you will need to scan your wristband each time you exit and re-enter.

Water Refill Stations

Hydration is important – seriously. Alcohol dehydrates and staying hydrated is important for having a good time. Railbird offers free, 100% filtered and drinkable water located throughout the festival. Check your festival map (COMING SOON) for locations. Bring a water bottle or cup and stay hydrated!

Getting Here & Hotels

keyboard_arrow_down

Festival Location

4201 Versailles Rd, Lexington, KY 40510

Hotels

Book your stay and score the lowest rates using on our hotels tool here!

Parking

Add on a parking pass during checkout and save on the day of the festival! Forgot to add parking during checkout? No problem! Email info@railbirdfest.com

  • $20 for the weekend when purchased during checkout
  • $20 for the day when purchased day of the festival

Passenger Drop Off & Pick Up Location

Our official passenger drop off and pick up location is:

is 4201 Versailles Rd, Lexington, KY 40510

Planning For Weather

Just a friendly reminder that Railbird is a rain or shine event. So even if there are some showers, the show will go on!

That being said, your safety is our FIRST priority, so here are a few things to keep in mind to make sure you have a great weekend and stay dry!

Listen to all directions from official Railbird staff If there are any weather updates, we will alert fans on social media @RailbirdFest and on the stage screens

In case of lightning or high winds, we may temporarily ask that you seek shelter in your vehicles till things are safer (if you don’t have a vehicle, make a friend!) If there is a temporary evacuation of the festival site, all patrons will need to re-enter through the main festival entrance and go through security again.

ADA Access & Accommodations

keyboard_arrow_down

ADA Accommodations

Railbird is fully ADA compliant and provides options for fans with disabilities to come and have a great time. Please stop by the info booth on the way in for details.

Patrons With Mobility Limitations

The Festival grounds are wheelchair accessible, but please be aware it is an outdoor music festival situated on the grounds of Keeneland. Therefore, most travel is over natural terrain. If it should rain, there will be mud in some places.

We do not provide personal care or push services. Please plan ahead and bring attendants if needed. In addition, the festival does not provide wheelchairs for rent or loan. Please make arrangements in advance if a wheelchair is needed.

Wheelchairs are allowed for use by Patrons with mobility disabilities. For safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis.

Service Animals

Animals and pets are not allowed within the festival grounds, however, patrons with disabilities are welcome to utilize fully-trained and ADA-recognized service animals at the Festival. Please bring official paperwork with you and our security team will get you and your animal squared away upon entry.

Map

keyboard_arrow_down

2020 Map Coming Soon

Mobile App

keyboard_arrow_down

The Official Festival App is discontinued. In the meantime, all of our websites are very mobile friendly. We'll send a message to everyone on our E-List and post to our social media channels when a new Mobile App is released.

Vendors & Volunteers

keyboard_arrow_down

Vendors

If you are interested in becoming a food vendor, please complete this form by May 20, 2020.

If you are interested in becoming a craft vendor, please complete this form by June 15, 2020.

Volunteers

Stay tuned for more information on opportunities to volunteer with one of our non-profit partners through our Earned Ticket Program.